Privacy Policy
Last Updated: 14 February 2026 · Coastward, Koh Samui, Thailand
Introduction
Coastward ("we", "us", "our") is committed to protecting the personal information of anyone who contacts us, uses our services, or visits our website. This policy describes what information we collect, how we use it, and what rights you have over it.
Questions or requests related to this policy may be directed to: privacy@coastwesvs
Data Controller
Coastward
56/2 Lamai Beach Road, Koh Samui, Surat Thani 84310, Thailand
Email: privacy@coastwesvs
Phone: +66 77 418 6032
Information We Collect
We collect information you provide directly, including:
- Name and contact details (email address, phone number) submitted via our contact form
- Information about your accommodation preferences and timeline, shared in conversation
- Correspondence by email or phone
We also collect limited technical data automatically when you visit our website, including IP address, browser type, pages visited, and approximate location. This data is collected via analytics cookies where you have given consent.
Legal Basis for Processing
We process your personal data on the following grounds:
- Consent — when you submit a contact form or agree to analytics cookies
- Legitimate interest — to respond to enquiries and improve our service
- Contract — to fulfil obligations when you use our advisory or caretaker services
How We Use Your Information
- To respond to your enquiry and discuss your property rental or advisory needs
- To communicate throughout the duration of a service engagement
- To send occasional follow-up communication if you have expressed ongoing interest (with the option to opt out at any time)
- To improve our website and service based on usage patterns
Data Sharing
We do not sell, rent, or trade your personal information. We may share limited information with:
- Property landlords, only with your knowledge and as part of a service engagement
- Service providers who assist us in operating our website (e.g., analytics platforms), under data processing agreements
- Regulatory or legal authorities where required by Thai law
Data Retention
We retain personal data for as long as necessary to provide our services and for a period of up to three years thereafter, unless you request deletion sooner or a longer retention period is required by law.
Cookies
Our website uses cookies to understand how visitors use the site and to improve the experience. You can manage your cookie preferences at any time via our Cookie Policy page.
Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent at any time where processing is based on consent
- Object to processing based on legitimate interests
- Request data portability where technically feasible
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at privacy@coastwesvs. We will respond within 30 days.
Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. All electronic communication containing sensitive information is handled via encrypted channels.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will delete it promptly.
Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via our website. Continued use of our services following an update constitutes acceptance of the revised policy.
Contact
For questions relating to this policy or your personal data, please contact us at privacy@coastwesvs or by post to the address above.